Quick Overview


 iFrame
Used to embed a player virtual desktop (for example to then display InfoMap or Social Watch)
 Ticketing
Used with the Help Desk channel to show responses to help tickets
 Wordcloud
Image in which the size of the word depends on the frequency of its use
 
 
 Heatmaps
 
 Heatmap by Channel
Shows colour grid of activity my social media channel
 Heatmap b Persona
Shows colour grid of activity by player . Useful to identify the most active players.
 
 
 Timelines
 
 Disposition
Timeline of count of activity by persona disposition.
 Channel Activity
 Timeline of count of activity by social media channel
 Cognitive Domain
 
 Shadeshift
Chart showing activity by reach (vertical) and disposition (horizontal). Ideal for seeing who is dominating the information space
 Reach
Chart showing popular hashtags by sentiment, reach, engagement and count.