Let’s assume that you want to ask the audience when is a good time to call them. You’ll capture their response, store it in an audience attribute, and schedule a call for that time.
Let’s create four options and ask the audience to select their preferred option:
  1. 1 pm
  2. 2 pm
  3. 3 pm
  4. 4 pm
They will write a message with the option selected, e.g: OPTION A
Create a project array (Inventory attribute). The option will be the index to the array and the time will be the value in the array cell.
  • Capture the audience preferred option using parsing (parse the incoming message)
  • Index the project array using the selected option and save the correspondent time in an audience attribute.
  • Create the phone call and add the delay using that audience attribute.
Attributes you need:
  • Project Inventory attribute to work as an array to save the time that each option indexes: call_back_options_array
  • Audience attribute to save the audience’s option: option
  • Audience attribute to save the time to make the call: call_back
  1. Create the audience attributes and project attribute needed.
  2. Add the respective options to the project attribute (all_back_options_array):

3. Create the email trigger with a parsing matchphrase, to capture the option the audience indicated.
Matchphrase: OPTION |parse('letters_numbers_latin') into audience.sender.option|

4. Create a Change Value action to set the time attribute according to the option selected. This would be done using the array, and the parsed option will indicate the index:
audience.sender.call_back = project.call_back_options_array [audience.sender.option] 
The syntax to use is the following:

5. Finally, create the phone call and indicate the delay using the audience attribute: 

Now when the email comes in, the option is parsed from the message, the time set in the audience attribute and then used to schedule the callback time.