To troubleshoot problems with email delivery:
- If you haven't already, open the email account inside
Conducttr and click "Something isn't working". This will
automatically check for common problems and will notify you if any are
- If you think the character is sometimes not receiving
email from the audience, check the Spam folder of the character's external
email address. If you find legitimate audience emails in Spam, the most
effective solution is to mark them as "Not Spam" if that option is
available. If all or most of your audience are part of the same company, organization,
or educational institution, there may be a problem with its email servers, and
we advise asking your system administrator to investigate.
- If you think the audience is sometimes not receiving
email from the character, have the audience check their Spam, if possible.
Please note that Conducttr takes great measures to prevent your emails from
going into audience's Spam. However, if this is a problem and your character
has an email address from a custom domain owned by you or your organization, we
suggest checking the configuration of your email server and DNS records (if you
are not the system administrator, then you should ask your system administrator
or web host to investigate). See Technical Troubleshooting of Email Problems.
- You can also check the Activity Log in your project,
which will provide clues about what may have gone wrong. In the file menu, go to File -> Activity.