If Conducttr tells you that there might be a problem with your email forwarding settings, or if the character is not receiving incoming email, follow the steps below:
- Make sure you have correctly set up the email forwarding.
Check for spelling mistakes in the email address that you provided to Conducttr
and in the Conducttr address you entered into the forwarding settings.
- If you are using a custom domain and have just configured
it, it may take a few minutes (sometimes hours) for the DNS changes to take
effect. For example, even if you've owned the domain for awhile but just now
wired it up to an email system like Google Apps, Zoho, GoDaddy, or others, it
may take up to a few hours for the new email domain to start working properly
- If you are using Gmail or Google Apps, there is a 2-step
process. After giving Gmail the internal email address for Conducttr, you need
to reload the settings page in your web browser, reopen the forwarding
settings, and confirm that you want to initiate forwarding by clicking
"Confirm Forwarding". Note: starting June 1, 2016, it will no longer
be possible at all to use @gmail.com accounts with Conducttr (a custom domain
with Google Apps is separate and is okay to use).
- If you are using Outlook.com (same as Live.com or
Hotmail.com), setting up email forwarding requires you to first
"verify" your Microsoft account by essentially proving that you are a
real person. This is a one-time process, so if you have already verified the
account, then you do not need to do it again. The verification involves
receiving a text message with a code that you would enter into the verification
page of the Microsoft account. Afterwards, it may also take some time for the
verification to take effect, so you may need to come back at a later time to
finish activating the email forwarding.
- If you received an error only once (e.g. this was your first
try), wait a few minutes and click "Continue" one more time to see if
it works on the second try. Some email providers, like Zoho, may take several
minutes to process forwarding emails, including the sample email that Conducttr
sends to verify the forwarding setup. Conducttr waits a limited amount of time
before giving up and assuming that forwarding simply does not work. During your
second try, it is possible that Conducttr will receive the sample email from
the first try, and the process will succeed.
- If Conducttr still fails to verify email forwarding, try
deleting the email address inside Conducttr and creating it again.
- If the problem persists, please contact us for assistance by
submitting a support request and providing: the name of your project, details
about the character's email address, and exactly where the problem occurs.