1. check forwarding in character's email account. For gmail, it's a 2-stage process - first you have to verify the forwarding address (e.g. the secret conducttr email) and only then can you set forwarding

2. check character's spam folder. Whenever you click the "Confirm Forwarding" button on the character's account, Conducttr sends an email and checks that it gets returned. If it doesn't then either forwarding isn't working or the email is being sent to spam.

3. Worst case you email may have been added to Amazon's blacklist. Please check the data log after clicking to Confirm Forwarding.
If none of this works, check our articles about email set up in our Troubleshooting Section