Goal
After reading this article
you'll:
- understand what GoSocial
channel
is
- be able to prepare
the main GoSocial page
and create
content for
it
- be able to comment and
post on GoSocial
pages
Summary
GoSocial is
a dedicated channel that emulates
social media like Facebook or Linkedin. This
channel allows recreating organization
and personal pages, where to comment
and post as in real life.
| Name | GoSocial |
| Benefit | Rehearse responding to and
dealing
with real-time social media
feeds
as you would in
real-life. |
| Features |
|
Preparing the main GoSocial page
There is only one main GoSocial
page per scenario. We recommend that
you use this for your company page, so you can
rehearse how to manage comments and posts
during a crisis.
You can view it in Style
> Customize channels > GoSocial
tab
To be able to see it, you need to Publish
your scenario. Once in the Virtual
desktop, these page will appear when
content is published to the Facebook channel.
It will
look like this:
Creating GoSocial content
You can add GoSocial content in the Scenario Editor in two ways:
Using List
view 1. Click on +Add (navy blue button) 2. Select Facebook in
method drop-down You can
customise: - Exercise
time - Post text - Media
attachment - Message
destination | |
Using
Flowchart
view 1. Add a
new content card (green plus
icon) 2.
Select Channel > Social
media
> Facebook You can
customise: - Post text - Media
attachment - Message
destination | |
Available actions
 | Post If GoSocial channel is enabled in your exercise, you can find it in the Virtual desktop by clicking the channel icon on the left menu. Once there, you will
find a box to type your post
at the top of your feed. |
| | Comment Type your comment on the text field available below each post to respond to it. |
 | Delete Click on
the three dot icon in any of
your
posts to delete |